Help centre
Water Damage Restoration FAQs
Clear answers about emergency water damage, wet carpet drying, mould, insurance claims and costs in Brisbane and the Gold Coast.
Emergency water damage
What should I do first after water damage?
If it is safe, stop the water at the mains, turn off power to affected areas, move valuables and furniture off wet floors, and take photos. Then call a water damage restoration company as soon as possible.
Do you offer 24/7 emergency water damage restoration?
Yes. Restoniq Restoration answers calls 24 hours a day, 7 days a week, including weekends and public holidays, across Brisbane and the Gold Coast.
How quickly can you get to my property?
We prioritise emergencies and dispatch the nearest available technician. Call 042 022 3980 and we will give you an arrival estimate and first-step advice on the phone.
Is it safe to stay in a water-damaged home?
Usually, if electrics are safe and the water is clean. Floodwater and sewage are contaminated, so keep children and pets away until the area is cleaned and sanitised.
Cost & insurance
How much does water damage restoration cost in Brisbane?
Cost depends on the size of the affected area, the water category, the materials involved and how long drying takes. We inspect first and provide a clear written scope and quote.
Does home insurance cover water damage?
Sudden and accidental events such as burst pipes and storm damage are often covered. Gradual leaks and flood cover depend on your policy. Check your policy or ask your insurer.
Can you work directly with my insurance company?
Yes. We provide photos, moisture readings, drying logs and scopes of work, and can liaise with your insurer or loss adjuster.
Do you provide reports for insurance claims?
Yes. Every job includes documentation that supports your water damage insurance claim.
Drying, carpet & mould
How long does it take to dry water damage?
Most homes take two to five days with commercial air movers and dehumidifiers. Dense timber, concrete slabs and flooded properties can take longer. We monitor daily and confirm with moisture readings.
Can wet carpet be saved?
Often yes, if the water is clean and drying starts within 24 to 48 hours. Carpet soaked by floodwater or sewage usually needs to be replaced for hygiene.
When does mould start growing after water damage?
Mould can begin growing within 24 to 48 hours in warm, humid conditions like Brisbane’s, which is why fast extraction and drying matter.
Can you remove mould from walls and ceilings?
Yes. We remove mould, treat affected surfaces, find and dry the moisture source and advise how to stop it coming back.
Service areas
What areas do you service?
Brisbane and surrounding suburbs, Logan, Ipswich, Moreton Bay, Redlands and the Gold Coast.
Do you provide water damage restoration on the Gold Coast?
Yes, including Southport, Surfers Paradise, Broadbeach, Robina, Burleigh Heads, Nerang, Helensvale and Coomera.
Do you work on commercial properties?
Yes. We handle offices, retail, strata buildings, hospitality venues, schools and warehouses, including large loss restoration.
Still have a question?
Talk to a Restoniq restoration specialist now. We answer 24/7.